Terms & Conditions
1. Advance Booking
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All custom orders must be placed at least 48–72 hours in advance.
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Large, specialty, or event orders may require 5–7 days’ notice.
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Same-day or next-day orders are subject to availability and will include a rush fee.
2. Order Confirmation
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An order is considered confirmed only after full details are provided and the required deposit/payment is received.
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Order details include size, flavor, design, message text, pickup/delivery date, and time.
3. Payment Terms
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A non-refundable deposit (50%) is required for all orders.
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Full payment must be completed 2 days before pickup or delivery. ( Express orders require payment in full at time of ordering).
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Payments can be made via cash, card, or approved digital methods.
4. Cancellations & Refunds
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Cancellations made 96 hours or more before pickup may be eligible for a partial refund (excluding deposit).
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No refunds for orders not collected on the scheduled date.
5. Changes to Orders
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Changes to design, size, or flavor must be requested at least 48 hours in advance.
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Changes are subject to availability and will incur additional charges.
6. Pick-Up & Delivery
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Customers must collect orders at the agreed date and time.
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Delivery fees apply where applicable, and delivery times are approximate.
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Risk transfers to the customer once the order is collected or delivered.
(Delivery cost is subject to distance / mileage).
7. Design & Custom Work
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Custom designs are handmade; minor variations in color, size, or decoration may occur.
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Reference images are used as inspiration and not guaranteed exact replicas.
8. Allergies & Dietary Requirements
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Please inform us of any allergies or dietary needs when ordering.
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While we take precautions, we cannot guarantee a completely allergen-free environment.
9. Acceptance of Terms
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By placing an order, the customer agrees to this bakery booking policy in full.